- The seller may accept a request for a return of defective or damaged product within 24 hours after delivery of the product. No request for the return of the product will be entertained after expiry of 24 hours after delivery of the product. The buyer shall follow all instructions and requirements in relation to returns and/or refunds of the product given by the seller from time to time.
- The credit of the returned items will refund in your Jessica Fong Artistry Jewellery account only and that credit must be used within 60 days after refund. In the event of any failure to return goods to us within the stipulated time limits, even though validly canceled, we shall have the right to charge any costs of recovery of the goods.
- No return or exchange of any product and refund of payment is allowed save and except the product is defective or damaged prior to delivery to the buyer. No return and refund are allowed for any damaged or defective product which is caused by the buyer and/or other parties.
- The product must be returned in unworn, unaltered, original packaging, including all tags and labels (plastic bag, blister pack, etc.), and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.